Making an Appointment

Struggling to get an appointment?

You are not alone - unfortunately this is a national problem and the NHS is struggling to cope with the demands placed upon it - click here for more information and importantly how you can support General Practice . We continue to look for ways to improve access by offering book on the day, telephone advice and opening late until 8.30pm every Tuesday -this is in addition to running routine clinics between 8am and 6:30pm. We ask that patients also take some responsibility and support your GP Surgery. Ways that you can do this include: Cancelling unwanted appointments ---Seeking appointments/advice when appropriate - pharmacies offer advice and over the counter preparations.

We have a selection of appointments available from 9.00am, based on the urgency of the medical condition.

Routine appointments

These can be booked with a doctor of your choice up to 1 month in advance. You can access the practice online services to make an appointment with the GP and ANP.

One appointment should be made for each patient that needs to see a Doctor. Each appointment is 10 minutes long. If you have a number of issues to address please let reception know so we can arrange an extended appointment. If you cannot keep your appointment or it is no longer needed, please telephone and cancel the appointment.

Even at short notice, the appointment can be offered to someone else. If you are more than 10 minutes late for an appointment you may not be able to see the doctor or nurse that day.

Telephone contact with the Doctors or Nurses is available. You can request a telephone consultation when booking an appointment.

Your call may not be returned until later in the day. Receptionists are instructed not to interrupt the Doctor when surgery is running as it can be upsetting for the patient being seen. Please leave a message with the receptionist and we will call you back if your enquiry is urgent and outside of these times.

Online booking for appointments

You may also book your appointments online. Visit our online services page for information about this service 

Urgent appointments

Urgent conditions are available for booking daily from 8:00am onwards. These may be with any Doctor or Nurse. If your medical condition is urgent and we are unable to accommodate you within 24 hours, you may be offered a telephone consultation with a doctor or nurse. Receptionists may need to take a few details of the problem and a contact telephone number prior to booking an urgent/emergency appointment. Be assured that our receptionists are trained personnel and abide by strict rules of confidentiality. They can be very helpful in offering advice or alternative appointments with other healthcare professionals. Your co-operation with their enquiries would be appreciated. Please be aware that emergency appointments are for emergency/urgent conditions only and any routine problems should be addressed at a separate routine appointment.


Home Visits

Doctor's bagWhilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to make the short journey to the practice. If you are not truly housebound - for example you are able to make arrangements to attend hospital clinic appointments or go out with family in the evening or at weekends please make your own transport arrangements to come into the practice. We are open until 6:30pm Monday to Friday and have late night appointments until 8pm on a Tuesday. Requesting a home visit due to lack of transport is not acceptable.  Due to a large number of inappropriate requests the GP will now triage all requests for a home visit. A GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Surgery Image

Contact Us

Picton Green Family Practice
Picton Neighbourhood Medical and Children's Centre
137 Earle Road
L7 6HD
Tel: 0151 295 3377
Fax: 0151 295 3378