Picton Green Family Practice


logoPicton Green Family Practice would like to welcome you to the practice's website, which aims to provide you with a convenient way of finding out practice news and information 24 hours a day, seven days a week.

Practice Leaflet

Surgery Opening Times

Monday 8.00am - 6.30pm* Switchboard opens at 8am 
Tuesday 8.00am - 8.00pm*

Switchboard opens at 8am

Evening surgery 6.30pm-8pm**

Wednesday 8.00am - 6.30pm* Switchboard opens at 8am 
Thursday 8.00am - 6.30pm*

Switchboard opens at 8am

Friday 8.00am - 6.30pm* Switchboard opens at 8am
Saturday Closed  
Sunday Closed  

* Except Bank/ Public Holidays. Practice is closed during bank/public holidays.
** Evening surgery is by appointment only

Accessing Your GP

All patients are seen by appointment only, this can be made by telephone or in person at
reception (Monday to Friday 8:00 to 18:00). Please book emergencies before 10:00 AM if possible.
The practice operates an automated telephone system which has been designed to help
you. Please listen carefully to the choices available. At busy times calls are queued so
there may be a wait but you will be answered. The practice appointment system offers book on the day appointments and also pre-bookable up to a week in advance.

Doctors within the surgery have one training and administration day per week each when they do not see patients. This is not the same day each week. In addition to this, for one Wednesday afternoon each month the surgery will be closed for training purposes.

Online Services

We are now able to offer an online service to enable you to book appointments, order repeat medication and view your medical records. You will need to call into the practice to complete a registration form to access the online service. Once agreed by the GP you will be given a sheet with your unique registration details.

Once you have registered with the online service you can login and order your repeat medication.

Practice also offers online appointments which can be booked one week in advance during the afternoon surgery.

You can view your medical records to see your  current medication, immunisation and allergies.

Summary Care Records (SCR)

The practice is live with SCR which will enable the emergency services i.e. A&E, Walk In Centres and Out of Hours providers being able to view your medication, allergies and adverse reactions only. Your consent will be required by emergency services before they access your records. If you do not want your SCR to be accessible then call into the practice and sing a opt out form. You SCR will be removed from the system.

Named Accountable GP

In accordance with the NHS contractual guidelines from April 2015 all the practice patients have been allocated a named accountable GP.

We would like to inform all the patients that Dr Ravi Dhulipala is your named accountable GP. Dr R Dhulipala will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.

All GP practices are required to declare the mean earnings for GPs working to deliver NHS Services to patients at each practice. The mean earnings for GPs working at Picton Green Family Practice in the financial year ended 31 Mar 16 was £70,062 before the deduction of employee's superannuation contributions, tax and national insurance. This is the average pay for One full time GP and Two part time GPs who worked in the practice for more than 6 months during that year.

Disclaimer:  NHS England require that the net earnings of GPs in practice be published, see above. However the method of calculating this data does not take into account the time each GP devotes to the practice and therefore should not be used to compare one practice with another or to draw conclusions about GP earnings in general.

Out-of-Hours Support  

Even after surgery hours, medical care is still available to you 24 hours a day, every day of the year. Please ring the practice telephone number 0151 295 3377 and you will
automatically be redirected to the emergency doctor at the Out of Hours.

The out of Hours service is provided by NHS111.

The emergency doctor may offer you telephone advice, ask you to visit their 'Out of
Hours Centre' or if medically indicated, visit you at home. Details of any contact with them
are forwarded to us within 24 hours.

Accident and Emergencies/999

Whatever the day or time if you or someone else is experiencing severe chest pains, loss
of blood or suspected broken bones, you should go to the nearest accident and
emergency department or call 999. Smithdown Childrens Walk-in Centre is also
available if you suspect broken bones in a child.

NHS Direct

NHS direct offers free expert health information and advice 24 hours a day and can be
contacted on 0845 4647 or you can visit their website at: www.nhsdirect.nhs.uk.

For deaf people and those hard of hearing, telephone services available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation

Minor Injuries/Ailments

Remember that the pharmacist can help with many conditions simple coughs, colds and
issue a number of medications. Please see the end of this booklet for details of our 'Care
of the Chemist' service.

Flu Vaccination and Shingles

Flu vaccine Shingles Vaccine

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Contact Us

Picton Green Family Practice
Picton Neighbourhood Medical and Children's Centre
137 Earle Road
L7 6HD

Tel: 0151 295 3377
Fax: 0151 295 3378

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